Refund policy

Returns & Exchange Policy

At VUMN, every piece is made to order. We create each garment only after an order is placed, allowing us to minimise overproduction and unnecessary waste.

Because each piece is made especially for you, we do not accept returns or offer refunds. Exchanges are available only in specific circumstances outlined below.

1. No Returns or Refunds

All VUMN orders are final sale and are not eligible for returns or refunds.

As a made-to-order brand, each garment is produced specifically for your order. This allows us to reduce excess production and minimise waste. For this reason, we are unable to accept returns due to change of mind, incorrect size selection or personal preference.

We strongly recommend checking our size guide before placing your order. If you are unsure about your size, please contact us at hello@vumn.in before placing your order, and our team will be happy to assist.

2. Size Exchanges

We understand that finding the right fit online can sometimes be difficult. One size exchange is permitted in case of a genuine sizing issue.

To be eligible for an exchange:

The exchange request must be raised within 3 days of delivery.
The garment must be unused, unworn, unwashed and undamaged.
All original tags and packaging must be intact.
The garment must not have been altered, customised or repaired after delivery.
Exchanges are subject to availability of the requested size.

If the requested size is unavailable, we may offer an alteration or exchange for another available size, where possible. Refunds will not be issued.

The cost of shipping the garment back to VUMN and shipping the exchanged garment may be borne by the customer.

3. Damaged, Defective or Incorrect Products

We carefully quality-check every garment before dispatch. In the unlikely event that you receive a damaged, defective or incorrect product, please contact us at hello@vumn.in within 3 days of delivery.

For any damage or issue with your order, we would require a clear, continuous video recording while opening the parcel. The video should clearly show the unopened package, shipping label and the garment as it is removed from the packaging. This may be required for us to assess and process a damage-related exchange request.

Please also share clear photographs of the issue along with your order number.

If the issue is found to have occurred before or during delivery, VUMN will arrange an appropriate resolution, which may include an exchange or alteration at no additional cost.

4. Products Not Eligible for Exchange

An exchange cannot be accepted if:

The garment has been worn, washed or damaged after delivery.
The garment has been altered or customised after delivery.
The original tags have been removed.
The exchange request is made after the 3-day exchange window.
The issue is caused by incorrect care, misuse or damage after delivery.
The request is based on a change of mind, colour preference or styling preference.

5. How to Request an Exchange

To initiate an exchange, email us at hello@vumn.in with:

Your order number
Reason for the exchange
Clear photographs of the garment
An unboxing video, where the exchange is being requested due to damage or an incorrect product

Please do not ship the garment back to us without receiving confirmation from our team.

Once your request has been reviewed and approved, we will share the next steps for the exchange.

6. Handcrafted & Fabric Variations

VUMN pieces may feature handcrafted details, prints, textures or natural fabric characteristics. Minor variations in colour, texture, print placement or handcrafted detailing are not considered defects and are a natural part of the making process.

These subtle variations make each piece unique and are an inherent part of choosing thoughtfully made clothing.

7. Before You Place Your Order

As every VUMN piece is made to order, we encourage you to carefully review:

Your selected size
The product measurements and details
The estimated production and delivery timeline

If you have any questions about sizing, fit or a product before placing your order, please reach out to us at hello@vumn.in. We’re happy to help you make the right choice.